Feb 23 2010
Noritsu, a worldwide leader in photo imaging products, today announced that Noritsu Technical Services (NTS) has expanded its support programs to include all imaging products, regardless of manufacturer including the family of products manufactured by Lucidiom, which Noritsu acquired in December.
Lucidiom customers will now receive an expanded level of support as a result of the company merging Lucidiom’s Technical Support Operations with NTS, with all Lucidiom incoming phone and email requests to be handled by Noritsu national call centers. By expanding its support to all imaging systems, including Noritsu and Lucidiom, NTS can offer its acclaimed high level of support to customers around the globe regardless of which product they are using. Expanded support hours and 7-day-a-week access demonstrates NTS’s continued commitment to the quality service and personalized attention to its customers.
As with all NTS services, customers will receive same day emergency visits and response times within two days for routine maintenance. Focused on providing the highest level of personalized service, NTS technicians have, on average, more than 15 years’ experience supporting a full range of imaging products. NTS’s call center representatives are also fully trained technicians who receive the same instruction as field staff, which means customers often have their questions resolved in one phone call.
“We are committed to setting the highest service standards in photo imaging and technology, which is why we are gratified that our customers turn to NTS with all their imaging product service needs,” said Noritsu President and CEO Yukihiko Chayama. “It is natural that we should offer Lucidiom customers the same high level of support that Noritsu customers have come to expect from us. And now customers can rely on us for all their imaging product support needs — even for products beyond Noritsu and Lucidiom.”
Typical service agreements include labor, parts, preventative maintenance, installs, removals, relocation and more. These agreements can be developed to fit many budget considerations. But, beyond the superior service NTS provides, it is the unfaltering commitment among NTS’s staff to go the extra mile to make sure customers are pleased with their support that keeps both NTS technicians and their customers happy.
“Image and Noritsu have worked together closely for many years, and the complexities of our business have always been approached as a challenge rather than an obstacle,” said Susan Slate, director, environmental safety & technical for Image Photo Services, the largest photo concessionaire in the cruise industry. “Getting parts and technicians to over 40 cruise ships around the world is not an easy task, as you can imagine. No matter what last minute impossible task we throw at them, the service team at Noritsu always approaches each issue with ‘how can we do this’ as opposed to ‘we can’t do this.’ As we evolve our business, our partnership with Noritsu continues to grow and strengthen.”
Ashley Smith, owner of Polka Dot Potato, has a similar observation: “I have never had even a hiccup and any time I’ve had a question or needed service I get a visit or a call back within hours. I know Noritsu is a big company but it feels very small.”